Injured Worker Services Team Lead
Grants Pass, OR Grants Pass, OR Full-time Full-time $19 - $24 an hour $19 - $24 an hour 13 hours ago 13 hours ago 13 hours ago
Summary:
The Injured Worker Program Team Lead works with and through the team to provide optimal support for the Occupational Health medical providers with the goal of a superior health care experience for both the injured worker and the employer.
The Injured Worker Program Team Lead completes the same tasks as the Occupational Health Medical Assistants and Occupational Health Receptionists as needed, and additionally assists the Occupational Health Services Manager in directing, supervising, and coordinating the team to maximize team effectiveness and efficiency.
This position requires travel to and from other clinical sites during normal business hours.
The assigned worksite for this position is both Grants Pass and Medford.
Essential Duties and
Responsibilities:
Occupational Clinical Health Services Team Coordination Directs, coordinates, and assists in the supervision of the work of the Occupational Health Medical Assistants and Occupational Health Receptionists Serves as the first point of contact for Injured Worker staff call-ins and coverage Completes Injured Worker team schedule including time off requests (working in conjunction with the Occupational Health Services Manager) Assists team with resolving work flow issues Makes suggestions for improving team and provider work flow and patient flow Regularly and consistently scrubs Occupational Health provider schedules maximizing provider productivity Monitors timeliness and completeness of team work Conducts audits as directed by the Occupational Health Services Manager Serves as a resources for other Occupational Health Medical Assistants and Receptionists Assists in training new Occupational Health Medical Assistants and Receptionists Makes recommendations regarding employee reviews, performance improvement, hiring, firing, wage increases to the Occupational Health Services Manager.
Serves as a contact/representative for external occupational health community and business partners Injured Worker Program Preps charts for provider review prior to patient appointments and ensures completeness of the charts Checks in patients following department procedures Prepares, organizes, and files correspondence from outside clinics or companies.
Rooms patients, as needed, including escorts patients to exam room, and communicates with patients clearly and respectfully Gathers and enters patient complaint, patient current health status, and patient work status Measures and records patient vitals as needed Assists provider in all aspects of patient care Prepares exam rooms for new patients Schedules and re-schedules appointments for Workers Compensation and MVA patients, as needed.
Manages provider schedules consistently and frequently reviewing and adjusting the provider schedule days in advance to optimize patient flow and provider productivity Answers patient, employer, insurance questions pertaining to patient care, treatment plans, requests for new attending physicians, and/or claims Checks patients out following department procedures Completes patient communication and patient calls as directed by provider Develops and maintains relationships with local business / employers to stay current with changing needs.
Faxes and scans documents Enters summaries from outside medical notes received for provider review, as needed Serves as liaison between the Injured Worker team and the urgent care staff Keeps work area and front desk/waiting room area clean and tidy Report to work as scheduled, on time, and dressed appropriately; Work with all clinic staff to promote teamwork and help ensure a productive and positive work environment; Other duties as reasonably requested To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Commitment to Valley Immediate Care's mission to be a leader in providing timely access to convenient, high quality cost effective health care.
Commitment to reflect Valley Immediate Care's values of honesty, integrity and professionalism in all instances and aspects of work and any time representing the organization Education:
High School Diploma or equivalent required Associates Degree preferred
Experience:
Experience in occupational health required Experience with and knowledge of EMR required Experience in Medical Assisting preferred Experience in medical billing preferred Knowledge:
Knowledge of vitals and medical documentation required Basic knowledge of occupational health / workers compensation programs required Basic knowledge of anatomy, physiology, medical terminology and pharmacology Basic knowledge of medical billing Basic knowledge of substance abuse test sample collection Skills and Abilities:
Excellent customer service skills Excellent data entry and organization skills Ability to multitask paying attention to detail and patient needs Demonstrated ability to work independently and efficiently to accomplish required tasks and duties with minimal supervision Ability to work at a rapid pace, being involved in several duties at one time Ability to direct and lead a team Language Skills:
Excellent verbal and written communication skills Ability to communicate effectively with team members Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to professionally document in the patient chart Bilingual Spanish/English preferred Ability to write routine correspondence Ability to communicate professionally and effectively to patients, providers, business associates, and other medical offices specifically demonstrating professional phone etiquette Reasoning Ability:
Ability to resolve practical problems Commitment to maintain confidentiality Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form Ability to give and follow written and verbal instructions in a safe and appropriate manner Mathematical Skills:
Knowledge of basic mathematical computations and equations,and the ability to add, subtract, multiply, divide and calculate figures Knowledge of basic measurement systems, and ability to convert units of measure Computer Skills:
Proficient in operation and use of PC Proficient in all Microsoft office products and web-based applications Proficient in EMR, proficiency in Agility preferred Physical Demands:
Regularly required to talk or hear at normal levels Regularly required to stand, walk, sit, use hands to handle or feel, reach with arms and hands Frequently required to stoop, kneel, crouch, or crawl Regularly requires lifting, bending, reaching, pushing, carrying Regularly requires lift and/or move up to 25 pounds Vision corrected to normal range and occasionally requires close vision and ability to adjust focus Working Environment:
Comfortable, indoor clinic and office environments.
May require evening work.
Noise level is usually moderate Frequent travel required between clinic sites.
Requires work at both Grants Pass clinic and Medford clinic.
Tasks create exposure to hazardous conditions including potential exposure to infectious diseases and potential close contact with individuals who are ill; potential exposure to blood borne pathogens such as blood, bodily fluids, and/or tissue; potential exposure to hazardous chemicals; potential exposure to physical violence Machines, equipment, tools, supplies used:
computer, fax, copier, calculator, multi-phone system, scanner Duties can be expected to be performed concurrently.
Must be able to work under conditions of constant interruption and be able to concentrate and stay on task.
Patient Health Information Portability and Accountability Act (HIPAA) access requirements include:
treatment, payment and operations.
This job description describes the minimum job qualifications that are required for an individual to be granted or to maintain the position described.
This job description is a basic guideline and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Valley Immediate Care may amend, modify, or add to either the minimum job qualifications, or essential job functions, at any time.
If you have any questions regarding this information, please contact your supervisor.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour
Benefits:
401(k) Health insurance Life insurance Paid time off Schedule:
10 hour shift 8 hour shift Ability to commute/relocate:
Grants Pass, OR:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Supervising:
1 year (Preferred) Health Care:
1 year (Preferred) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Injured Worker Program Team Lead works with and through the team to provide optimal support for the Occupational Health medical providers with the goal of a superior health care experience for both the injured worker and the employer.
The Injured Worker Program Team Lead completes the same tasks as the Occupational Health Medical Assistants and Occupational Health Receptionists as needed, and additionally assists the Occupational Health Services Manager in directing, supervising, and coordinating the team to maximize team effectiveness and efficiency.
This position requires travel to and from other clinical sites during normal business hours.
The assigned worksite for this position is both Grants Pass and Medford.
Essential Duties and
Responsibilities:
Occupational Clinical Health Services Team Coordination Directs, coordinates, and assists in the supervision of the work of the Occupational Health Medical Assistants and Occupational Health Receptionists Serves as the first point of contact for Injured Worker staff call-ins and coverage Completes Injured Worker team schedule including time off requests (working in conjunction with the Occupational Health Services Manager) Assists team with resolving work flow issues Makes suggestions for improving team and provider work flow and patient flow Regularly and consistently scrubs Occupational Health provider schedules maximizing provider productivity Monitors timeliness and completeness of team work Conducts audits as directed by the Occupational Health Services Manager Serves as a resources for other Occupational Health Medical Assistants and Receptionists Assists in training new Occupational Health Medical Assistants and Receptionists Makes recommendations regarding employee reviews, performance improvement, hiring, firing, wage increases to the Occupational Health Services Manager.
Serves as a contact/representative for external occupational health community and business partners Injured Worker Program Preps charts for provider review prior to patient appointments and ensures completeness of the charts Checks in patients following department procedures Prepares, organizes, and files correspondence from outside clinics or companies.
Rooms patients, as needed, including escorts patients to exam room, and communicates with patients clearly and respectfully Gathers and enters patient complaint, patient current health status, and patient work status Measures and records patient vitals as needed Assists provider in all aspects of patient care Prepares exam rooms for new patients Schedules and re-schedules appointments for Workers Compensation and MVA patients, as needed.
Manages provider schedules consistently and frequently reviewing and adjusting the provider schedule days in advance to optimize patient flow and provider productivity Answers patient, employer, insurance questions pertaining to patient care, treatment plans, requests for new attending physicians, and/or claims Checks patients out following department procedures Completes patient communication and patient calls as directed by provider Develops and maintains relationships with local business / employers to stay current with changing needs.
Faxes and scans documents Enters summaries from outside medical notes received for provider review, as needed Serves as liaison between the Injured Worker team and the urgent care staff Keeps work area and front desk/waiting room area clean and tidy Report to work as scheduled, on time, and dressed appropriately; Work with all clinic staff to promote teamwork and help ensure a productive and positive work environment; Other duties as reasonably requested To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Commitment to Valley Immediate Care's mission to be a leader in providing timely access to convenient, high quality cost effective health care.
Commitment to reflect Valley Immediate Care's values of honesty, integrity and professionalism in all instances and aspects of work and any time representing the organization Education:
High School Diploma or equivalent required Associates Degree preferred
Experience:
Experience in occupational health required Experience with and knowledge of EMR required Experience in Medical Assisting preferred Experience in medical billing preferred Knowledge:
Knowledge of vitals and medical documentation required Basic knowledge of occupational health / workers compensation programs required Basic knowledge of anatomy, physiology, medical terminology and pharmacology Basic knowledge of medical billing Basic knowledge of substance abuse test sample collection Skills and Abilities:
Excellent customer service skills Excellent data entry and organization skills Ability to multitask paying attention to detail and patient needs Demonstrated ability to work independently and efficiently to accomplish required tasks and duties with minimal supervision Ability to work at a rapid pace, being involved in several duties at one time Ability to direct and lead a team Language Skills:
Excellent verbal and written communication skills Ability to communicate effectively with team members Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to professionally document in the patient chart Bilingual Spanish/English preferred Ability to write routine correspondence Ability to communicate professionally and effectively to patients, providers, business associates, and other medical offices specifically demonstrating professional phone etiquette Reasoning Ability:
Ability to resolve practical problems Commitment to maintain confidentiality Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form Ability to give and follow written and verbal instructions in a safe and appropriate manner Mathematical Skills:
Knowledge of basic mathematical computations and equations,and the ability to add, subtract, multiply, divide and calculate figures Knowledge of basic measurement systems, and ability to convert units of measure Computer Skills:
Proficient in operation and use of PC Proficient in all Microsoft office products and web-based applications Proficient in EMR, proficiency in Agility preferred Physical Demands:
Regularly required to talk or hear at normal levels Regularly required to stand, walk, sit, use hands to handle or feel, reach with arms and hands Frequently required to stoop, kneel, crouch, or crawl Regularly requires lifting, bending, reaching, pushing, carrying Regularly requires lift and/or move up to 25 pounds Vision corrected to normal range and occasionally requires close vision and ability to adjust focus Working Environment:
Comfortable, indoor clinic and office environments.
May require evening work.
Noise level is usually moderate Frequent travel required between clinic sites.
Requires work at both Grants Pass clinic and Medford clinic.
Tasks create exposure to hazardous conditions including potential exposure to infectious diseases and potential close contact with individuals who are ill; potential exposure to blood borne pathogens such as blood, bodily fluids, and/or tissue; potential exposure to hazardous chemicals; potential exposure to physical violence Machines, equipment, tools, supplies used:
computer, fax, copier, calculator, multi-phone system, scanner Duties can be expected to be performed concurrently.
Must be able to work under conditions of constant interruption and be able to concentrate and stay on task.
Patient Health Information Portability and Accountability Act (HIPAA) access requirements include:
treatment, payment and operations.
This job description describes the minimum job qualifications that are required for an individual to be granted or to maintain the position described.
This job description is a basic guideline and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Valley Immediate Care may amend, modify, or add to either the minimum job qualifications, or essential job functions, at any time.
If you have any questions regarding this information, please contact your supervisor.
Job Type:
Full-time Pay:
$19.
00 - $24.
00 per hour
Benefits:
401(k) Health insurance Life insurance Paid time off Schedule:
10 hour shift 8 hour shift Ability to commute/relocate:
Grants Pass, OR:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Supervising:
1 year (Preferred) Health Care:
1 year (Preferred) Language:
Spanish (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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